FAQ
đż Casa Haven â Frequently Asked Questions
Welcome to Casa Haven!
Weâre so glad youâre here. Our goal is simple â to help you create a space that feels warm, elegant, and truly yours. Below, youâll find answers to some of the most common questions our customers ask. If you need a little extra help, our friendly support team is always happy to assist.
đĄ About Casa Haven
Q: What is Casa Haven?
Casa Haven is a UK lifestyle brand dedicated to bringing timeless style and comfort into your home. From kitchen essentials that inspire creativity, to interior accents that add warmth, home dÊcor that tells your story, bathroom comforts that bring relaxation, and even smart home tech to make life simpler, we offer thoughtfully curated collections designed to inspire beautiful living.
Q: Where are you based?
Casa Haven proudly serves customers across the UK. Our support and operations team is based locally, ensuring a smooth, reliable shopping experience every step of the way.
đ Shipping & Delivery
Q: How long will my order take to arrive?
Our products are carefully packaged and shipped with love. Most orders arrive within 3â5 working days, depending on the item. Youâll always receive a tracking link once your order is on its way.
Q: Do you offer free shipping?
Yes! We offer Free UK Shipping on most orders. For some larger or premium items, a small delivery fee may apply â this will always be clearly displayed at checkout.
Q: How do I track my order?
As soon as your order is dispatched, youâll receive an email with your tracking details so you can follow your parcelâs journey to your door.
đł Orders & Payments
Q: What payment options do you accept?
We accept all major payment methods, including Visa, Mastercard, American Express, and PayPal. All transactions are processed securely for your protection and peace of mind.
Q: Can I change or cancel my order after placing it?
If you need to make changes, please contact us within 12 hours of placing your order. Once processing begins, we may not be able to make adjustments â but weâll always do our best to assist.
đ Products & Quality
Q: Are your products the same as shown online?
Absolutely. Every item you see on our website is true to the photos and descriptions provided. Weâre committed to delivering pieces that meet the highest standards of quality and design.
Q: How do you ensure product quality?
Each product is carefully checked before being sent out. We take pride in our craftsmanship, materials, and attention to detail, ensuring every piece adds elegance and joy to your home.
đŹ Returns & Support
Q: What if Iâm not completely happy with my purchase?
We want you to love every piece you bring home. If something isnât right, please reach out within 14 days of receiving your order, and our support team will be happy to help with a replacement or return.
Q: How can I get in touch with Casa Haven?
You can reach us anytime at support@casahaven.co.uk. Whether you have a question, need styling advice, or simply want to share how your space looks with your new purchase, weâd love to hear from you!
⨠Our Promise
At Casa Haven, we believe your home should reflect who you are â calm, inspired, and full of beauty. Every product we offer is chosen with care, because we know that even the smallest detail can transform a room into a haven.
Thank you for choosing Casa Haven â where every home becomes a story of comfort and elegance.